First and foremost you should always bring your concern to the facility staff and give them a chance to fix the problem. Most facilities are willing to work with you to find a solution that everyone is happy with.
If that isn’t the case, call us! The Ombudsman program will take anonymous complaints and often times may just need to provide you with a consultation in order to help you solve the problem.
If it is an issue that needs to investigated, the ombudsman will try to determine exactly what the problem is and if it is a problem throughout the facility. The ombudsman will then investigate the complaint to determine if it is valid. If valid, the ombudsman works with you and the facility to resolve the complaint. If not valid, the ombudsman will explain their findings to you.
After the investigation is through the ombudsman will then follow up to ensure that any agreement reached to solve the problem is actually carried out.
How can I file a complaint now that I know?
To file a complaint, please call Melissa Drakeford, Intake Coordinator at (864) 242-9733 or email her at mdrakeford@scacog.org